Analyzing Work-Related Technology Use From A UX Perspective: The HolisticUX Method

Work in progress paper.

Few studies within HCI have looked at work-related technology use from the perspective of lived experience. However, previous work suggests that such an approach can be valuable to analyze how people interpret and make sense of technology in their daily (work) life. Building on McCarthy and Wright’s experience framework, this work-in-progress proposes the HolisticUX method to analyze work life data through the lens of experience. The five-step method is illustrated and its analytical value demonstrated using a case study on nursing staff’s experience of everyday workrelated technology use. Our analysis uncovered that documentation tasks and nursing activities were experienced by nurses as two separate kinds of work.